Outsourcing...A Powerful Business Strategy
Outsourcing is the
assignment of one or more business processes to an external provider who
then owns, manages, and administers the selected processes based on defined
and measurable performance metrics. Outsourcing is recognized as an ongoing
strategy whereby a firm acquires a strategic partner.
Traditionally, outsourcing was used for narrow, low-risk processes, such as
data entry, payroll, and mailing. Today, outsourcing is successfully
utilized for more strategic business functions, such as financial
management, customer service, and human resource management. This tendency
represents a fundamental shift in the way companies operate to remain
the old outsourcing model, relationships are usually put together in haste.
The outsourcer takes over a distressed situation in which service levels
cannot easily be identified and agreed upon. Consequently, very few
meaningful performance measures are ever defined. The result is a poorly
understood relationship in which both parties blame each other for
increasing levels of nonperformance. The relationship often becomes a
win/lose battle where the client seeks to reduce to outsourcer’s profits,
and the outsourcer seeks to maximize its profit structure in opposition to
desirable model is one where the client looks at the outsourcer as a
long-term asset that is a source of ongoing value to the company. As an
asset and an investment, time and resources are dedicated to managing the
relationship and maximizing its value.
rate of change in business today has increased the need for competent and
comprehensive state and local tax solutions. Many strategic benefits will be
realized from outsourcing to OSG:
Avoid the cost of building, training, and maintaining a state
and local tax staff: Outsourcing to OSG gives you direct access to CPAs,
highly skilled state and local tax experts,
specialist, and support staff with extensive hands-on experience in state
and local tax management.
Don’t tie up valuable capital in specialized state and local
tax management software and personnel: Outsourcing to OSG puts state and
local tax management expertise at your fingertips, without inflating
payroll. Our accurate and timely reporting system ensures sound financial
and management control.
Focus on your core business: Management can focus more time,
energy, and resources on building the core business as OSG assumes full
responsibility for managing the day-to-day back-office operations of state
and local tax management.
Maintain a competitive edge: OSG enables management to focus
on building a more competitive business. In addition, we provide the
supporting state and local tax management systems and services to help you
compete more effectively.
Achieve revenue enhancements: By outsourcing non-core
processes to OSG, management can focus on increasing
sales and market share, on
developing new and improved products, on expanding into new markets, and on
enhancing customer service.
Achieve cost reductions: Through reengineering, process
improvements, and advanced technologies, OSG eliminates unnecessary
operating costs while reducing state and local tax department overhead.
Gain greater internal flexibility: Management can focus on
strategic issues and important company initiatives, thereby creating more
flexibility to assign staff and to allocate resources to higher-value
Improve service quality: OSG organizes and manages the state
and local tax management process with a view toward providing a higher level
and quality of services to the customers, business units, and other users
throughout your company.
Obtain outside expertise: Our firm’s top business, industry,
and technical specialists provide management with valuable state and local
tax guidance. OSG’s state and local tax skills will allow you to obtain
extensive and focused state and local tax expertise at a fraction of the
cost of ownership.
Meet changing client demands: OSG’s outsourcing teams provide
management with flexible and scalable state and local tax services to meet
your changing requirements and to support your future growth.
Gain access to advanced technology: OSG designs and
implements leading-edge state and local tax management systems to support
the business processes. We also manage the technology infrastructure with
lower capital investments and training costs.
Make continuous improvements in process: OSG designs, builds,
and manages the business processes for state and local tax management to
operate better, faster, and at a lower cost. We will work with you to make
continuous improvements in your process effectiveness and efficiency.
Achieve world-class standards/benchmarks: OSG reengineers
state and local tax management business processes to incorporate the
best-in-class practices. We also use performance measures and benchmarking
to improve performance and costs.
Establish a valuable partnership: OSG is more than a vendor;
we’re a strategic partner. Our experience with businesses has taught us to
work side-by-side with our clients in secure and confidential relationships.
We provide the two-way communication and dedication that are expected as
part and parcel of the value-added benefits that come from an association
with a firm known for its expertise in state and local tax management.
can now redirect back-office cost-center energy to working in a more
dynamic, client-focused front-office role.